Privacy Policy (Updated 17 May 2018)

 We at VIPCOLOR TECHNOLOGIES PTE LTD (“VIPCOLOR” “we,” “us,” “our”) know that our users and customers (“you,” “your”) care about how your personal information is collected, used and shared, and we take your privacy seriously.  Please read this Security & Privacy Policy (“Policy”) to understand how VIPCOLOR may collect, use and disclose your personal data, whether through the VIPCOLOR website (“Site”), or otherwise in the course of our normal business operations.

  1. Consent

By accessing the Site and/or providing personal data to VIPCOLOR, you hereby acknowledge that you have read this Policy and that you consent to the collection, use and disclosure of your personal data by VIPCOLOR in accordance with this Policy.  If you do not consent to the terms of this Policy, please do not access the Site or provide your personal data to VIPCOLOR.

VIPCOLOR does not knowingly collect or solicit personal data from those below the age of 18, or knowingly allow such persons to register an account with VIPCOLOR (“Account”). If you are under 18, please do not use the Site, or attempt to register an Account or send any personal data about yourself to us.

  1. What is Personal Data?

 “Personal data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

  1. What personal data does VIPCOLOR collect?

We gather various types of personal data of our users and customers, as explained more fully below.

Data that is voluntarily provided. VIPCOLOR collects personal data that you voluntarily provide to us, whether through the Site or other platforms or channels (such as through email, telephone and other forms of communication).  At various places on the Site, or in the course of obtaining the services provided by VIPCOLOR, you may be required to provide certain personal data such as your full name, email address, address, country of residence, telephone number and other personal information, in order to access or use certain features or services of the Site , or to otherwise obtain our services. For example, personal data may be collected when you request for samples, price lists, quotations and/or sales and product information, register an Account, make a purchase, enter a contest, promotion or survey, fill up a form, provide comments, suggestions or feedback, or when you contact our customer service or helpdesk via email, phone or other channels. You can always choose not to provide your personal data, but you may not be able to access or use certain features or services of the Site, or to obtain certain services from us.

Data that is sent automatically.  In addition, VIPCOLOR collects data that is sent automatically by your web browser, computer, mobile or tablet device.  This may include your IP address, the address of the web page you were visiting when you accessed our Site, date and time of your visit, information about the device you are using and other information.  Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings.  Please also refer to the section on “Use of Cookies” below.

Our Legal Basis for Data Collection.

The Site uses cookies/advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites and apps. Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behavior. To read more and/or oppose to their services, refer to the section on “Use of Cookies” below.

Save for the foregoing, the Site will seek your active and unambiguous consent to personal data collection before such collection occurs.

  1. How do we use your data?

Generally, we collect personal data in order to provide our products and services to you, and to personalize and improve our services and your user and customer experience with VIPCOLOR.  Personal data collected by VIPCOLOR may be used:

4.1         to process, record, monitor and fulfil your orders and deliveries;

4.2        to plan and schedule routes for deliveries;

4.3        to verify and process your personal particulars and payment;

4.4        to communicate with you, including to confirm and update you on the status of your orders and deliveries, and respond to your queries and requests;

4.5         to improve our products or services;

4.6         to inform you of promotions, offers, surveys, events, products and services, which may be of interest to you;

4.7         to conduct marketing research, user profile and statistical analysis;

4.8         to customise your online experience according to your chosen interests and preferences and enhance your current and future visits to the Site and customer experience with us;

4.9         to update and back-up our records;

4.10        to reduce credit risk, detect and protect us against error, fraud and other criminal activity;

4.11    to make certain automated decisions, such as profiling your geographical location (eg, Asia, Europe or Americas) in order to direct you and/or your enquiries to the appropriate geographical Site and/or sales support resources;

4.12         to comply with law, the requests of law enforcement and regulatory officials, or orders of court;

4.13        to enforce our legal rights and remedies; or

4.14        for such other purposes notified to you on or before collection or use of the data.

  1. Who do we disclose your data to?

We do not rent, trade or sell your personal data. Your personal data will not be disclosed by VIPCOLOR to any third party, except:

5.1        to:

5.1.1     any affiliate, subsidiary or partner of VIPCOLOR;

5.1.2     our technology, marketing and logistics service providers;

5.1.3     payment gateway providers, credit card and payment processing companies;

5.1.4     lawyers, auditors, professional advisors and investors of VIPCOLOR; or

5.1.5     any other agents, service providers or subcontractors acting for or on behalf of VIPCOLOR, including without limitation, Sales Force CRM,

to the extent required to carry out the purposes set out in Section 4, or to do anything at your request; or

5.2        where you expressly consent to such disclosure; or

5.3        where such disclosure is required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order.

From time to time, we may collaborate with other third parties to organise joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties.

Recipients of your personal data may be located outside Singapore.  You agree that we may transfer your personal data to our affiliates, subsidiaries and/or other third parties located outside of Singapore, as long as the personal data is handled in accordance with this Policy and all applicable laws. VIPCOLOR will ensure recipients of your personal data are legally bound to provide a standard of protection for your personal data comparable to the protection afforded under the Personal Data Protection Act 2012 (No. 26 of 2012).

  1. How long do we retain your data?

Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, VIPCOLOR will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect VIPCOLOR’s interests.

  1. Is your data secure? 

7.1        As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorised access or use of your Account.  Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorised password use.

7.2        VIPCOLOR understands the importance of keeping your personal data private and secure.  We therefore put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.  Please be informed that despite our best efforts, no security measures are impenetrable.  Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your personal data.  VIPCOLOR does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. VIPCOLOR hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.

  1. Your rights

Your rights in respect of any personal data collected by us are as follows:

  • You have the right to be informed – and we are completely transparent in how we use personal data.
  • You have the right of access – you have the right to know exactly what personal data of yours is held by us, and how it is processed.
  • The right of rectification – you are entitled to have personal data rectified if it is inaccurate or incomplete.
  • The right to erasure – you have the right to have your personal data deleted or removed without the need for a specific reason as to why you wish to discontinue.
  • The right to restrict processing – you have the right to block or suppress processing of your personal data.
  • The right to data portability – you have the right to retain and reuse their personal data for your own purpose.
  • The right to object – in certain circumstances, individuals are entitled to object to their personal data being used. This includes, if a company uses personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.
  • Rights of automated decision making and profiling – you can choose not to be the subject of a decision where the consequence has a legal bearing on them, or is based on automated processing.

If you wish to access, correct or update your personal data, or exercise any of the above rights, you may do so at any time by a contacting us at contact-us@venture.com.sg.

  1. Linked Sites 

VIPCOLOR may provide links to other sites (“Linked Sites”) that may be of relevance and interest to you.  VIPCOLOR has no control over, and are not responsible for the privacy practices or the content of such Linked Sites, and you hereby waive any claim against us with respect to the Linked Sites.

  1. Use of Cookies  

In order to improve our products and services, we collect data by way of “cookies”.  Cookies help us measure the number of visits, average time spent, page views and other statistics relating to your access to the Site.  This information allows us to better administer the Site and App, and provide a more tailored and user-friendly service to our Site visitors and App users.  Cookies also enable you to use or access certain features or services of our Site, including the shopping cart and check-out features.  For example, cookies help us store preferences or retrieve products in your shopping cart between visits, from our servers.  Cookies are small data files that are sent to your browser from our Site and are stored on your computer’s or device’s hard drive.  Each time you visit our Site from the same computer or device, the cookie will be retrieved from your computer or device, enabling our Site to recognise your computer or device as having previously visited our Site and thereby increase the functionality of our Site on your computer or device.  Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally.  Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our Site.

  1. How to access and correct your data?   

If you wish to access, correct or update your personal data, you may do so at any time by accessing your Account settings through the Site.  Alternatively, you may contact us at contact-us@venture.com.sg.  You are responsible for providing us with correct and updated information.

What choices do you have?

11.1      Keep in mind that the information we gather is in an effort to offer you a superior online shopping experience that is customized.  You may be able to access, correct or update certain information as explained in Section 10 above. When you update information, however, we may maintain a copy of the unrevised information in our records.

11.2      You may request deletion of your account by sending an email to contact-us@venture.com.sg. Please note that some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your personal data after you delete your account, but not in a manner that would identify you personally unless permitted by law.

11.3      If you do not wish to receive email or other communications from us, you can unsubscribe from our mailing list by using the unsubscribe facility that may be provided with such email or communication, or contact us at contact-us@venture.com.sg.

  1. Questions or Concerns

Please direct any questions or concerns that you may have regarding our handling of your personal data to:

The Data Protection Officer

Email: contact-us@venture.com.sg

Please provide your name, contact number, email address and all relevant details along with your question or concern, so that we can review and respond to your question or concern in an efficient and effective manner.

  1. Right to amend Policy 

VIPCOLOR reserves the right to amend the prevailing Security & Privacy Policy at any time and will place any such amendments on this Site.

  1. Governing Law 

 This Policy is governed by and shall be construed in accordance with Singapore law including without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88) and the PDPA, without giving effect to any principles of conflicts of law.  You agree to submit to the non-exclusive jurisdiction of the Singapore courts.