To our valued customers and partners,
We are managing the unprecedented Coronavirus (COVID-19) situation with urgency and care. Our goal is to find a balance between servicing you while protecting our employees at the same time.
Like you, we are following guidance from public health authorities closely to mitigate risk. We have taken proactive protective measures – from increased cleaning of our facilities, temperature screening at our offices, implemented work from home policies for employees, limit business travels and face-face meetings.
Our customer service teams will continue to provide you with service via phone and email.
We know our users depend on our products and supplies, and especially in times like these.
Given that we are unsure how the situation will evolve in the weeks ahead. For prudence, we recommend that our users stock up 4 weeks of ink and printhead consumables. This is to avoid any potential or unforeseen shipping delays that may impact your business.
During this period, we strive to meet our product commitments as best as possible.
We are committed to stand by you during this period.
Thank you for your patience and support.